Puno saw the need to restructure its community-based tourism practices to achieve sustainable benefits for the community and meet the expectations of tourists. Due to the lack of knowledge in destination management and the lack of support from the central government, the tourism offer was not sustainable. Tourism stakeholders and local communities organised themselves to improve their tourism offer. New tourism products were consolidated, developing a competitive and innovative tourist offer, energising the tourist activity with artisanal fishing, textile handicrafts and local gastronomy. Today, the province of Puno is a model for community-based tourism in Peru, as it has implemented a successful community management model.
Keywords: community-based tourism, stakeholders engagement, training, community empowerment